Operations Engineer - Forward Deployed

At Ramp, we're innovating modern finance teams for the AI era. We view AI as not just a technological trend but as a transformative foundation for businesses. We are dedicated to that vision and to the skilled individuals ready to make it a reality.

Ramp offers a financial operations platform that streamlines processes and saves companies valuable time and resources. Our comprehensive solution integrates payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping, all enhanced by smart technology to maximize every dollar and hour spent. Over 45,000 businesses, from family-owned farms to e-commerce leaders and space ventures, have collectively saved $10 billion and 27.5 million hours using Ramp. Since our founding in 2019, we have become America's fastest-growing corporate card and bill payment platform, facilitating over $100 billion in transactions annually.

Our investors include notable firms such as Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, along with over 100 angel investors who are founders or executives of successful companies. Our team boasts exceptional leaders from finance and fintech companies like Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, and Capital One, alongside tech giants such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been recognized in Fast Company’s Most Innovative Companies list, LinkedIn’s Top U.S. Startups for three consecutive years, as well as by Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies.

The forward deployed engineering (FDE) team is rapidly expanding, focused on scaling Ramp into new verticals and elevating our service to some of the largest companies globally by automating their financial operations. Our objective is to streamline our processes and ensure we achieve product-market fit in the enterprise sector.

The newly created FDE Ops role is crucial for enhancing our operational efficiency and speeding up our service offerings by collaborating closely with major customers.

With each feature Ramp launches, we conduct thorough explorations with our clients, educate them on using our products, and liaise with their technical teams to ensure smooth integrations and launches. This position will be pivotal in bridging the communication gap between engineering and stakeholders, with an emphasis on refining processes, automation, and AI tools.

Key Responsibilities

• Triage: Assist the FDE team in prioritizing new enterprise requests daily, ensuring focus on critical tasks.
• Scoping and Onboarding: Conduct thorough scoping with customers to provide a clear launch checklist.
• Communication and Education: Guide new customers in understanding product integration and keep them informed on project progress.
• Technology and Automation: Spot opportunities to automate processes and empower users.
• Documentation and Repeatability: Create a library of documents and processes for an efficient and repeatable playbook to engage with large clients.

Qualifications

• Technical Skills: 2 years of experience in software engineering; familiarity with Python, React, and SQL is essential.
• Client Experience: At least 1 year in a customer-facing role.
• Excellent Communication: Strong written and verbal skills with the ability to present and document clearly for diverse audiences.
• High Ownership Mentality: Proven track record of achieving results through proactive initiatives.

Preferred Qualifications

• Experience with AI and automation techniques.
• In-depth technical knowledge of full-stack development.
• Prior experience as a Forward Deployed Engineer or founder.

Benefits for Full-Time Employees

• Comprehensive medical, dental, and vision insurance covered 100% for you.
• Partially covered insurance for dependents.
• Annual One Medical membership.
• 401k with employer match on contributions made while employed by Ramp.
• Flexible Paid Time Off (PTO).
• Fertility Health Reimbursement Account (up to $5,000 per year).
• Work From Home stipend for home office support.
• Wellness stipend.
• Parental leave benefits.
• Relocation support to NYC or SF if necessary.
• Pet insurance options.

If referred for this position, please reach out to the referrer to apply on your behalf.

In accordance with the San Francisco Fair Chance Ordinance, we welcome applications from individuals with prior arrest and conviction records.