AI Product Manager, Customer Implementations (Remote - SF)

Hello Patient | Posted Jan 11, 2026

Full-time

Entry (0-2 yrs)

About The Role

Hello Patient is hiring a technical, high-agency Product Manager to own the end-to-end delivery of AI agents in real customer environments. We build AI-powered voice, sms, and chat agents that integrate deeply into how healthcare practices actually operate. Every new customer deployment is a product launch—new workflows, new edge cases, new integration requirements, new ways the agent needs to behave in the real world. This role exists to own that launch from scoping through go-live.

How we build agents

Our Conversational Designers are the builders. They craft agent behavior, gather requirements directly from customers, design conversation flows, and ship working agents—much like engineers ship code.

This PM role doesn't build agents. It owns everything else that needs to happen for a launch to succeed: scoping net-new integrations, managing cross-functional dependencies, driving timeline and scope decisions, coordinating across teams, and ensuring the full deployment lands successfully.

You’ll work alongside Conversational Designers and Customer Engineers as peers, owning the work around the edges while they own the core build. Your job is to make sure all the pieces come together and to turn unknown territory into repeatable playbooks.

What You'll Do

Lead end-to-end delivery of net-new AI agent deployments for customers
Treat every deployment as a product launch: define scope, manage tradeoffs, hit timelines, ensure quality
Own the 'what are we actually shipping and why' question, and make sure the answer is clear to everyone involved

Drive zero-to-one execution

Lead deployments for new workflows, integrations, and verticals where no playbook exists yet
Own the work around the edges: net-new integration requirements, unknown product surface area, cross-functional dependencies, scope decisions, and launch coordination
Identify unknowns early, de-risk them, and make tradeoff decisions to maintain velocity

Work alongside Conversational Design and Customer Engineering

Conversational Designers build the agent—they gather requirements from customers, design conversation flows, and ship agent behavior. You don't direct this work; you work alongside it.
You own everything else: integration scoping with Customer Engineering, cross-team coordination, timeline management, stakeholder communication, and unblocking whatever's in the way
When integrations require net-new engineering work, you own requirements and prioritization with the engineering team

Build toward repeatability

Identify patterns across launches and codify them into playbooks
Know when a workflow or integration is ready to transition from zero-to-one ownership to steady-state implementation
Hand off proven patterns to implementation teams and move on to the next net-new challenge

What We're Looking For

Must Have

3+ years in Product Management or a closely related role (e.g., technical program management at a product-led company, founder/early employee wearing the PM hat)
Strong technical product background—comfortable with APIs, integrations, and understanding how systems connect
Experience shipping in ambiguous, fast-moving environments where the playbook doesn't exist yet
Proven ability to work across functions through influence, not authority
Bias toward ownership and action—you'd rather make a call and course-correct than wait for clarity

Nice To Have

Experience with AI-native products, agents, LLMs, or automation platforms
Background in healthcare, revenue cycle, or other legacy-system-heavy industries
Founder, co-founder, or early startup experience
Familiarity with voice AI or real-time orchestration systems

Compensation

Base salary: $140K–$180K

Equity: Meaningful ownership in a fast-growing healthtech startup

About Hello Patient

Hello Patient is transforming healthcare communication through advanced conversational AI. Our founding team spent 3.5 years scaling Carbon Health's technology during hypergrowth, where we saw firsthand how much clinical time gets wasted on basic communication, leading to great providers buried in admin work, patients stuck in phone tag.

Our AI platform proactively engages patients through perfectly timed calls and texts, resolving complex interactions end-to-end—from scheduling to billing to retention. Built with security and compliance at its core, our technology integrates with existing healthcare infrastructure to deliver 24/7 patient engagement.

Backed by Scale and 8VC, we're building the future of healthcare communication, one conversation at a time.

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AI Product Manager, Customer Implementations (Remote - SF)