AI Solutions Engineer (Conversational AI & M365)

Skywalk Global is seeking an AI Solutions Engineer to develop and maintain AI applications, particularly in Conversational AI and M365 solutions. The role involves designing and architecting AI chatbot solutions, implementing NLP techniques, and collaborating with cross-functional teams to ensure effective AI integration and performance monitoring.

Responsibilities

• Developing and maintaining Microsoft and Google AI applications including but not limited to Conversational Agents and Generative AI solutions that interact with web services, APIs, and other software applications
• Building new M365 solutions to replace existing On-Prem SharePoint applications
• Designing and architecting AI/Gen AI chatbot solutions, including determining the necessary features, user flow, API development and integration with other systems
• Developing and maintaining Generative AI solutions using AWS Bedrock and other AWS services as needed for specific AI solutions
• Implementing and tuning NLP techniques to improve chatbot’s understanding and response accuracy
• Training and deploying AI models
• Creating and utilizing Dashboards to monitor chatbot performance
• Creating custom indexes, managing data sources, and tuning intent matches to improve accuracy and relevance of results within the chatbot context
• Designing conversational flows that provide a seamless and intuitive user experience. Strong focus on making the chatbot interactions as human-like and engaging as possible
• Analyzing chatbot interaction data to identify patterns, trends, and areas for improvement. Preparing reports on chatbot performance metrics
• Identifying and resolving issues related to chatbot performance, including debugging and updating the system as necessary
• Ensuring the chatbot complies with data privacy laws and maintaining high standards of security, especially when handling sensitive user data
• Working effectively with cross-functional teams, including business analysts, UX designers, and project managers. Good communication skills are essential
• Collaborating effectively with AI Center of Excellence (CoE) sub-committee team members to incorporate established standards, adhere to CoE procedures, and ensure that solutions align with target architectures and technology roadmaps
• Planning, initiating, and leading proof-of-concept (POC) efforts to evaluate emerging technologies
• Technical writing using Word, PowerPoint, Visio, and SharePoint
• Writing effective Gen AI Prompts to ensure proper Gen AI output that meets the business need and aligns with State of Ohio and JFS Gen AI standards
• Creating Copilot plugins or custom copilots/agents using Copilot Studio
• Automating workflows with Power Automate and integrating AI-driven logic
• Building AI applications that retrieve and act on SharePoint, Teams, or Outlook data
• Integrating AI applications with Microsoft Graph and enterprise data sources
• Building proof-of-concept chatbots and agents that demonstrate business value
• Collaborating with governance teams to align with compliance measures

Skills

• Bachelor's degree in Computer Science, Information systems or related discipline or equivalent and extensive related project experience; Required
• Five years of experience in IT, with 2 years Microsoft Chatbot Developer experience and five years .NET Developer experience Required 5 Years
• AI Chatbot Developer Experience using Microsoft Bot Framework is mandatory
• Minimum of five years of hands-on design & implementation experience in IT, with knowledge in a minimum of two of the following technical discipline Required 5 Years
• Application development o Network design o Middleware o Servers and storage o Database management o Operations Required
• Working effectively with cross-functional teams, including business analysts, UX designers, and project managers. Good communication skills are esse Required
• Collaborate effectively with Automation CoE team members and incorporate the established standards and adhere to organization process Required
• Technical writing leveraging Word, Powerpoint, Visio, SharePoint Required
• Master's degree preferred Highly desired
• AI Chatbot Developer Experience using Google CCAI Services is preferred

Company Overview

• Skywalk Global offers IT consulting, application development, testing, and enterprise solutions. It was founded in 2012, and is headquartered in Des Moines, Iowa, USA, with a workforce of 51-200 employees. Its website is https://skywalkglobal.net.

Company H1B Sponsorship

• Skywalk Global has a track record of offering H1B sponsorships, with 8 in 2025, 8 in 2024, 7 in 2023, 9 in 2022, 13 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.