Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a Vice President, AI Platform Strategic Operations to lead a world-class Strategy & Operations team serving the AI Platform organization. This role is both a trusted advisor to the EVP of AI Platform and their leadership team and a builder of the operating system that enables our teams to execute today and transform for tomorrow.

You will partner with leaders across product, engineering, design, and GTM to ensure we deliver on the full potential of ServiceNow’s AI Platform. This includes both foundational operational excellence (planning, portfolio management, operating rhythms, metrics) and reimagining the way we work in an AI-native world (embedding AI into decision-making, planning cycles, and value capture).

The ideal candidate combines executive presence, financial and operational acumen, and a proven ability to drive large-scale transformation in complex, fast moving environments.

The candidate must have an exceptional ability to lead and influence at the Executive level, excellent financial acumen, demonstrated success in driving ambiguous and complex initiatives and world-class operational execution skills. This role will lead on strategic, business, and operational aspects. Your team will solve complex business and product problems, orchestrate setting strategy, plan for execution, coordinate setting annual operating plans, and ensure execution through regular operating rhythms. Your work will span both directly monetized and non-monetized parts of the product portfolio. You will facilitate the product portfolio strategy, prioritization, and analysis. You will work closely with cross-functional stakeholders to accelerate innovation and drive impact by directly contributing to overall company business objectives.

What you get to do in this role

Serve as a key partner to the EVP of AI Platform and leadership team on strategy, portfolio, and execution.
Lead the dual charter of running core operations with excellence (planning, governance, financial discipline, talent initiatives) and transforming the operating model to be AI-native, embedding AI into how we plan, prioritize, and execute.
Design and institutionalize repeatable operating mechanisms — annual and long-range planning, OKRs, portfolio reviews, and metrics dashboards — that drive speed, scale, and accountability.
Drive portfolio value management, linking investments to outcomes across monetized and non-monetized areas, and enabling faster trade-off and reinvestment decisions.
Lead large-scale transformation and change management, raising performance standards, evolving culture, and ensuring adoption of new ways of working.
Identify and capture value-creation opportunities, analyzing opportunities, aligning stakeholders, and coordinating delivery across functions.
Lead executive-level programs and initiatives, including communications, reviews, town halls, and talent engagement.
Build, lead, and develop a high-performing, inclusive Strategy & Operations team that scales with the growth and ambition of the AI Platform.

Qualifications

To be successful in this role you have

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
15-20+ years of relevant work experience (or 12+ years post-MBA or equivalent higher degree) in tech strategy/ops functions, management consulting, investment banking, or private equity.
Proven leadership of both operational excellence and large-scale transformation in a global tech or SaaS organization.
Demonstrated ability to partner with C-level executives to design, run, and reimagine organizations in fast-paced, rapidly changing environments.
Strong financial acumen and ability to connect strategy to execution through business cases, resource allocation, and performance metrics.
Deep understanding of the product development lifecycle, portfolio management, and goal systems (OKRs, KPIs) — with the ability to evolve them for an AI-native world.
Experience embedding AI or advanced analytics into operating models, planning, forecasting, or decision-making.
Exceptional change leadership skills: able to shape culture, raise performance standards, and drive adoption of new mechanisms at scale.
Track record of building and leading diverse, high-performing teams and developing talent.
Excellent communication skills — both verbal and written — equally comfortable in business and technical contexts.

JV19

For positions in this location, we offer a base pay of $248,100 - $421,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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VP, AI Platform Strategic Operations

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