[Remote] Senior Staff Inbound Product Manager - AI Interoperability, Governance & Secure Agent Experiences

Note: The job is a remote job and is open to candidates in USA. ServiceNow is a global market leader in innovative AI-enhanced technology. The Senior Staff Inbound Product Manager will lead the charge in AI interoperability and governance, defining capabilities within the AI Control product and ensuring secure AI practices across organizations.

Responsibilities

• Define and deliver core capabilities within ServiceNow’s AI Control product.
• Drive the evolution of ServiceNow’s AI governance layer.
• Ensure enterprises can safely adopt and scale AI through strong security and privacy controls.
• Implement real-time monitoring and observability of AI interactions.
• Create automated remediation and action workflows.
• Establish guardrails that enforce safe, compliant, policy-aligned AI behavior.
• Oversee enterprise AI agents, models, and integrations.
• Collaborate with engineering, design, security, data governance, and AI/ML teams to deliver a unified platform experience.
• Shape industry standards by collaborating with leading partners and standards bodies.

Skills

• Experience integrating AI into workflows, decision-making, or automation.
• Strong understanding of AI-specific security, privacy, and governance risks, including model misuse, prompt injection, data leakage, and unsafe outputs.
• Familiarity with MCP, A2A agent communication, agent lifecycle management, interoperability patterns, and orchestrated agent workflows.
• Deep background in data security, including encryption, data access policies, safe data routing, personal data protections, and privacy-by-design.
• Hands-on experience with designing AI access security controls, such as role- and policy-based restrictions on AI usage, guardrails and content safety filters, monitoring and logging of AI interactions, auditable decision trails and compliance reporting.
• Understanding of frameworks such as NIST, SOC 2, ISO 27001, GDPR, and how they influence enterprise AI governance.
• Proven product management experience (typically 9+ years) defining strategy, requirements, and roadmaps for complex enterprise or platform products.
• Ability to write user stories, work closely with engineering, prioritize at scale, and drive execution end-to-end.
• Experience collaborating with Security, Legal, AI/ML, Data Governance, Design, and Architecture teams.
• Strong ability to think from both developer and admin perspectives—translating needs into secure, intuitive, compliant product capabilities.
• Experience shaping AI user experiences, including interfaces for managing guardrails and access controls, AI monitoring dashboards and insights, admin and developer-facing experiences for governing agents and models.
• Prior experience in SaaS, enterprise platform, or developer-oriented environments (no API-specific requirements).
• Ability to communicate complex ideas clearly to technical and non-technical stakeholders.
• Strong customer empathy and curiosity—able to deeply understand problems and translate them into actionable product direction.
• Excellent prioritization discipline, focusing on high-impact outcomes in fast-moving AI environments.

Benefits

• Health plans
• Flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs

Company Overview

• ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions. It was founded in 2004, and is headquartered in Santa Clara, California, USA, with a workforce of 10001+ employees. Its website is http://www.servicenow.com.

Company H1B Sponsorship

• ServiceNow has a track record of offering H1B sponsorships, with 794 in 2025, 876 in 2024, 807 in 2023, 840 in 2022, 447 in 2021, 439 in 2020. Please note that this does not guarantee sponsorship for this specific role.