We are seeking a versatile and highly motivated IT professional with a strong foundation in Windows system administration, networking, and end-user support, combined with a passion for AI development and automation. This role is ideal for someone in a small IT team environment who enjoys wearing multiple hats-balancing technical expertise with excellent customer service and forward-thinking innovation.

Key Responsibilities

Manage, support, and optimize Windows-based desktops and laptops, including Group Policy, PowerShell scripting, patching, and system performance.
Provide advanced help desk support for local and remote users, ensuring fast response and resolution times.
Configure and maintain network devices, including firewalls, switches, and wireless access points. Assist with subnetting, DNS, DHCP, and VPN configuration.
Develop and implement PowerShell scripts and task automations to streamline company operations.
Integrate and support AI-powered tools and workflows across departments, including productivity enhancements and internal automation projects.
Educate and support users in basic security awareness, assist with account security best practices, and contribute to IT security initiatives.
Maintain detailed documentation of systems, processes, and support procedures.
Collaborate with team members to identify and deploy technology improvements that enhance the end-user experience, while increasing company efficiency.

Requirements

3-5 years of system administration experience, ideally with Technical Support background
Strong proficiency with Windows 10/11, Microsoft 365, Azure AD, and PowerShell.
Solid understanding of networking concepts (TCP/IP, VLANs, DNS, DHCP, firewalls).
Experience with help desk ticketing systems, remote support tools, and Office 365 administration.
Working knowledge or hands-on experience with AI models, automation platforms, or tools like Power Automate, Python, or OpenAI APIs.
Excellent communication and customer service skills.
Comfortable working independently in a small-team environment, managing multiple priorities.
Experience with Intune, Windows Server, or other modern device management platforms.
Familiarity with Cisco Meraki, Unifi, and similar network ecosystems.
Experience with chatbot building, natural language processing (NLP), or other AI/ML tools.
IT certifications (e.g., CompTIA Network+, Security+, Microsoft 365 Certified, and similar) are a plus.

Systems and AI Integration Specialist

Job Type