[Remote] Solutions Architect (contact center + AI) [80592]

Note: The job is a remote job and is open to candidates in USA. Onward Search is seeking a Solutions Architect to support large-scale enterprise technology initiatives within a multi-year transformation program. The role involves integrating and modernizing systems for contact centers and digital experiences, focusing on conversational AI and service operations workflows.

Responsibilities

• Receive epic and feature assignments, partnering with train architects to establish solution direction
• Collaborate with Product Owners, Business Analysts, and technical leads to clarify requirements and refine solution design
• Coordinate with domain architects to ensure alignment with enterprise architecture patterns and cross-domain impacts
• Work closely with integration architects to produce solution artifacts including sketches, diagrams, and presentations
• Maintain and expand business and systems subject-matter expertise across assigned programs
• Apply established architecture patterns or define new patterns when addressing emerging needs
• Present solution designs to stakeholders, including architecture teams, infrastructure SMEs, and business partners, for review and approval
• Guide design decisions across program initiatives spanning contact-center modernization, digital experience, conversational AI, and workflow transformation
• Support the technical execution of SAFe Agile Release Trains by ensuring architectural consistency, clarity, and scalability across features and integrations

Skills

• Extensive experience in systems integration across complex, enterprise environments
• Strong background in architecting and developing large-scale systems using disciplined, rigorous design approaches
• Skilled in requirements analysis, estimation, systems design, application design, and testing processes
• Proficiency with modern programming languages and frameworks including Java, JavaScript, Node.js, messaging and queuing architectures, and cloud/on-prem infrastructure
• Experience with distributed computing, concurrency control, parallelism, and race-condition mitigation
• Strong collaboration, influence, and consensus-building skills across product, program, engineering, and stakeholder groups
• Excellent verbal and written communication skills with ability to present architecture solutions to diverse audiences
• Demonstrated ability to manage multiple competing priorities independently
• Proven track record delivering high-quality software solutions using Agile methodologies and working on Agile teams
• Experience with SAFe development environments and multi-train program delivery
• Familiarity with design patterns and architecture best practices
• Experience facilitating stakeholder and partner meetings
• Architectural experience with cloud-native platforms, especially AWS and GCP
• Knowledge of relational and NoSQL databases, including normalization, denormalization, sharding, and data-centric patterns
• Background in GenAI and Conversational AI (e.g., RAG frameworks, vector search, embeddings, IBM WatsonX, Google Dialogflow)
• Experience designing high-quality, developer-friendly REST APIs
• Exposure to CI/CD, DevOps, distributed caching, and event-driven architectures
• Experience with workflow and case-management tools such as ServiceNow or Salesforce
• Familiarity with SAFe software development principles

Benefits

• Benefits eligible

Company Overview

• Recruitment and Staffing Services for Digital, Creative, and Marketing Professionals. It was founded in 2007, and is headquartered in Wilton, Connecticut, USA, with a workforce of 51-200 employees. Its website is http://www.onwardsearch.com/.