AI Contact Center Product Owner

Millennium Group

AI Contact Center Product Owner – REMOTE!!

Responsibilities

Liaison between business and IT

Act as the voice of the contact center and stakeholders

Deployment of AI enabled contact center capabilities

Required

3+ years of Agile Product Owner experience

Experience with AI/chatbots implementation/integration projects

Experience with Call Center projects

API integration experience

Data analysis skills

Strong communication skills

Preferred

Insurance experience

Product Owner certifications

Figma

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