Job Description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Manage dependencies and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in the CCB Operations Robotics Product Team, you'll work to enhance and optimize the way products are delivered to customers. As a key member of the team, you will create solutions and efficiencies that enable successful implementations in an expedient and organized way.

As a key member of the Robotics team, you will leverage their advanced expertise for designing, developing, and optimizing prompts for large language models (LLMs) to facilitate seamless integration with APIs and enhance RPA capabilities. Your role requires a deep understanding of natural language processing, API interactions, and automation technologies. You should exhibit superior problem-solving skills, and lead as an individual contributor.

Job Responsibilities

Collaborate with domain experts and cross-functional teams to understand business needs and automation goals, translating them into effective LLM prompts, and design, develop, test, and refine prompts for various use cases.
Work closely with software developers and data scientists to integrate LLM solutions into applications and RPA workflows, and contribute to developing a scalable framework for LLM prompt engineering.
Analyze and optimize prompt performance, assist in gathering user feedback, and conduct testing and validation to ensure reliability and robustness.
Stay updated with advancements in LLM technology, APIs, and RPA technologies, and document prompt engineering processes and best practices.
Develop and maintain a comprehensive inventory of APIs, collaborate with supporting teams for documentation, and analyze data requirements to identify suitable APIs.

Facilitate workshops on API utilization, establish relationships with supporting groups, conduct regular audits of existing APIs to ensure alignment with business needs, and develop guidelines for selecting appropriate APIs based on data requirements and GUI functionalities

Required qualifications, capabilities, and skills:

Bachelor's degree in Computer Science, Engineering, Data Science, or related field with proven experience in prompt engineering or natural language processing
Familiarity with large language models (e.g., GPT, BERT) and proficiency in programming languages such as Python or Java, with a strong understanding of APIs and their integration
Experience with machine learning frameworks, data processing libraries, and RPA tools (e.g., UiPath), with excellent problem-solving skills and attention to detail
Strong communication skills to articulate complex technical concepts to non-technical stakeholders, and ability to work collaboratively in a team environment

Preferred qualifications, capabilities, and skills:

Master's degree in Computer Science, Engineering, Data Science, or related field
Experience with advanced natural language processing techniques, such as sentiment analysis, entity recognition, and language translation, combined with familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) for scalable AI/ML deployment
Proficiency in project management or agile methodologies for efficient coordination within cross-functional teams

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Robotics Product LLM Prompt/API Engineering Lead

Job Type