Solutions Engineer – New York

Giga is a company that builds AI agents for major B2C companies, aiming to enhance customer experiences through automation. The Solutions Engineer role involves collaborating with various teams to operationalize AI agents and drive customer success through strategic technical relationships and implementation management.

Responsibilities

• Own strategic technical relationships: Build deep, trusted partnerships with technical executive stakeholders across CX, Operations, and Product teams
• Drive growth across key logos: Partner with the account team to drive expansion within our largest customers and convert POCs into multi-year, multi-million-dollar partnerships
• Co-own implementation: Manage timelines, integrations, and deliverables across forward-deployed, product, and engineering teams
• Influence product direction: Translate customer feedback and emerging use cases into roadmap insights and feature priorities
• Shape the foundation: Help define team culture, processes, and best practices as an early member of the Solutions organization

Skills

• Experienced solutions engineer with enterprise selling experience (4+ years in strategic or enterprise SaaS)
• Track record of working across large, multi-stakeholder enterprise organizations
• Engaging senior business and technical leaders
• Navigating complex sales cycles
• Strong communicator and trusted advisor
• Ability to translate complex technical solutions into business value that resonates with executives
• Build credibility with both customers and internal teams - think product, engineering, success, sales, etc
• Comfortable operating with ambiguity
• Excel in early-stage, high-growth environments where structures aren't always fully defined
• Motivated by continuous improvement - sharing best practices, building reusable playbooks, and helping define the foundation of the Solutions organization
• Solid technical foundation
• Experience working with Python, APIs, data pipelines, cloud infrastructure, or full-stack engineering contexts
• Ready to deepen technical foundation into enterprise-scale AI agent deployments
• Early GTM or founding solutions or forward-deployed experience at a fast-growing startup, preferably at an AI company
• Experience selling AI, automation, or CX transformation solutions into enterprise companies
• Familiarity with large-scale deployments
• Working software engineering experience
• Deep interest in all things AI - trends, companies, technologies

Benefits

• Competitive base + commission + equity
• Full health, dental, and vision coverage
• On-demand snacks, coffee, and DoorDash Credits
• Equinox membership
• Uber rides home when working late
• 15 days of accrued PTO + 5 sick days

Company Overview

• AI support agents for the largest B2C companies in the world It was founded in 2024, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://giga.ai.