Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Summary

We are seeking a Sr. AI Governance Specialist to expand our Data Governance practice and lead governance across AI, data, and knowledge assets. This role ensures that our AI services, models, and applications are developed and deployed in alignment with enterprise frameworks, regulatory requirements, and ethical standards. As AI becomes increasingly embedded in enterprise operations, you will play a critical role in establishing trust, accountability, and compliance for AI solutions. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. Joining Genesys means becoming part of a collaborative team that is redefining how companies engage with their customers.

About the Team

The Data, Analytics & AI team is a central group composed of Data Engineering, Data Platform/Technologies, Data Analytics, Data Science, Data Product, AI, and Data Governance practices. The team partners with business functions across sales, finance, marketing, customer success, and product, while serving as a strategic link to operational systems that run the business, including Salesforce, Workday, and more.

Key Responsibilities

Define and implement AI governance frameworks, aligning with enterprise data governance policies
Establish guidelines and controls for responsible AI development, deployment, and monitoring (fairness, transparency, accountability)
Drive adoption of compliance and privacy standards for AI initiatives (GDPR, CCPA, HIPAA, SOC 2, and industry-specific regulations)
Develop policies for data usage, model training, knowledge orchestration, and large language model customization to ensure compliance and ethical use
Implement frameworks for AI audits, monitoring, and explainability to meet regulatory and enterprise requirements
Partner with security and compliance teams to integrate privacy and security into AI workflows
Monitor emerging regulations and industry best practices in AI governance
Collaborate with AI platform engineers and data scientists to embed governance into AI workflows, including model lifecycle, data usage, and retrieval-augmented generation services
Work with application teams to ensure AI solutions meet governance and compliance requirements before deployment
Provide training and guidance for business and technical teams on responsible AI practices and governance standards
Define and track key governance metrics such as transparency, compliance adherence, bias detection, and audit readiness
Support certification and approval processes for AI models and services

Required Qualifications

Bachelor's degree in Data Science, Computer Science, Information Systems, Law, or a related field
5+ years of experience in data governance, compliance, or risk management with exposure to AI/ML systems
Strong knowledge of data privacy and compliance regulations (GDPR, CCPA, HIPAA, SOC 2)
Familiarity with AI/ML concepts such as model lifecycle, training data, embeddings, vector stores, and retrieval-augmented generation
Proven experience with governance frameworks in enterprise environments
Excellent communication skills, with the ability to convey governance requirements to both technical and non-technical audiences

Preferred Qualifications

Experience in AI governance, responsible AI, or ethical AI initiatives
Understanding of explainable AI (XAI), bias detection, and model interpretability frameworks
Familiarity with MLOps and data governance tools (e.g., Collibra, Alation, Immuta, MLflow, Model Cards)
Experience partnering with legal, compliance, and audit teams in regulated industries
Strong track record of policy development and adoption in complex enterprises

Compensation

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$88,300.00 - $164,100.00

Benefits

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Sr. AI Governance Specialist

Job Type