Elevate your engineering prowess to unprecedented levels by joining a team of exceptionally gifted professionals and position yourself among the top echelon in site reliability.

As a Principal Site Reliability Engineer at JPMorgan Chase within the Consumer & Community Banking, you work with your fellow stakeholders to define non-functional requirements (NFRs) and availability targets for the services in your application and product lines. You will ensure those NFRs are accounted for in your products’ design and test phases, that your service level indicators are effectively measuring customer experience, and that service level objectives are defined with stakeholders and implemented in production.

Job responsibilities

Creates high quality designs, roadmaps, and program charters that are delivered by you or the engineers under your guidance
Provides advice and mentoring to other engineers and acts as a key resource for technologists seeking advice on technical and business-related issues
Demonstrates site reliability principles and practices every day and champions the adoption of site reliability throughout your team
Collaborates with others to create and implement observability and reliability designs for complex systems that are robust, stable, and do not incur additional toil or technical debt
Works toward becoming an expert on the applications and platforms in your remit while understanding their interdependencies and limitations
Evolves and debug critical components of applications and platforms
Provides comprehensive and ongoing guidance, tools, and solutions to support the firms’ growth
Makes significant contributions to JPMorgan Chase’s site reliability community via internal forums, communities of practice, guilds, and conferences

Required qualifications, capabilities, and skills

Formal training or certification on software engineering concepts and 5+ years applied experience
Advanced knowledge in site reliability culture and principles with demonstrated ability to implement site reliability within an application or platform
Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
Experience in coding in Java
Certification in AWS – Practitioner
Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines
Ability to communicate data-based solutions with complex reporting and visualization methods
Recognized as an active contributor of the engineering community
Continues to expand network and leads evaluation sessions with vendors to see how offerings can fit into the firm’s strategy
Ability to anticipate, identify, and troubleshoot defects found during testing
Strong communication skills with ability to mentor and educate others on site reliability principles and practices

Preferred qualifications, capabilities, and skills

Certification in AWS – Solutions Architect
Creating Release Management Solutions
Creating Incident Management Solutions

Sr. Lead Software Engineer - Operations, Java, AI

Job Type