[Remote] Prompt Engineer – Healthcare Provider Voice Agent

Note: The job is a remote job and is open to candidates in USA. BigRio is a Boston-headquartered technology consulting firm specializing in AI/ML and data engineering. They are seeking a Prompt Engineer to design and optimize AI-driven conversational systems specifically for healthcare providers and call centers, focusing on enhancing patient experiences and operational workflows.

Responsibilities

• Design, test, and optimize prompts for AI-powered voice agents to improve call center workflows and patient experience.
• Collaborate with healthcare provider stakeholders to understand clinical, administrative, and compliance requirements (HIPAA, PHI, etc.).
• Integrate conversational AI with call center systems (e.g., SIP, IVR, telephony, EHR/EMR).
• Monitor performance of deployed prompts and voice agents, leveraging analytics to enhance accuracy, tone, and efficiency.
• Develop reusable prompt frameworks tailored for healthcare and patient support scenarios (e.g., appointment scheduling, triage, billing inquiries).
• Work closely with engineers, data scientists, and product teams to refine LLM behavior in real-time call environments.
• Ensure compliance with privacy, data security, and healthcare regulations.
• Provide ongoing enhancements and training for AI agents to handle edge cases, escalate appropriately, and improve overall call outcomes.

Skills

• Bachelor’s degree in Computer Science, Computational Linguistics, AI/ML, or related field (Master’s preferred).
• Must have healthcare provider experience - you understand the workflow in hospitals and clinics, as well as what is conveyed to patients.
• 3–5+ years of experience in prompt engineering, conversational AI, or voice agent development.
• Hands-on experience with LLMs (OpenAI, Anthropic, Azure OpenAI, etc.), NLP frameworks, and voice AI platforms.
• Familiarity with call center technologies (SIP, IVR, Voice Telephony, Dialogflow, Amazon Connect, Genesys, or similar).
• Strong background in healthcare provider environments, including HIPAA compliance and EHR/EMR integrations.
• Experience with scripting languages (Python, JavaScript) and API integrations.
• Excellent communication skills with the ability to collaborate with both technical and non-technical teams.
• Healthcare provider experience - you must have a track record of working in a hospital, clinic, or provider setting.
• Prior experience designing conversational flows for patient scheduling, insurance verification, or clinical triage.
• Knowledge of healthcare standards like HL7, FHIR, or Epic/Cerner integrations.
• Experience in measuring and improving speech recognition accuracy and naturalness of AI responses.
• Exposure to contact center analytics, sentiment analysis, and call optimization.

Company Overview

• BigRio is a technology consulting firm empowering data to drive innovation and advanced analytics. It was founded in 2013, and is headquartered in Boston, Massachusetts, USA, with a workforce of 11-50 employees. Its website is http://bigr.io.

Company H1B Sponsorship

• BigRio has a track record of offering H1B sponsorships, with 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.