About Us

We empower organizations to elevate customer interactions through cutting-edge AI technology.

About the Role

As an AI Forward Deployed Engineer, you will spearhead the onboarding journey for each client. You will be responsible for shaping their implementation with our platform, ensuring a seamless integration that meets their needs within two weeks.

Responsibilities

Drive 14-Day Launch: Treat each client's onboarding as a mini product development cycle. Deliver a polished, AI Agent integrated to the client's current systems and workflows, and drive significant business outcomes within two weeks.
Own Product Vision (Per Deployment): Collaborate with clients to understand their goals, success criteria, and operational context. Then, translate these insights into a clear, measurable deployment plan that aligns our capabilities with their strategic objectives.
Architect Technical Integrations: Work hands-on with APIs, webhooks, and databases to seamlessly integrate our platform into the client's existing systems. Your technical expertise ensures data flows smoothly and securely, setting the foundation for a scalable AI agent experience.
Shape Conversational Experiences: Work internally with Regal AI Product Specialists to guide the creation and refinement of voice prompts and AI agent settings to achieve the conversational quality that is signature and meets your client's compliance requirements and business objectives. Help QA test and validate that the AI Agent achieves the standards required to be successful.
Measure, Iterate, and Adapt: Set up Reports that measure the performance of AI Agents; work with clients to iterate their post-call AI analysis prompts or disposition prompts to get the most accurate data out of AI Agents. Develop a roadmap of A/B tests to continuously improve AI Agent performance.
Stakeholder Management: Provide weekly status updates, manage timelines, and communicate proactively with both internal and external stakeholders. Mitigate risks, reprioritize as needed, and keep everyone aligned around the deployment roadmap.
Unlock Future Value: As clients gain confidence, surface new use cases and features that can drive ongoing value. Use your product and commercial mindset to spot expansion opportunities and ensure each deployment isn't just a one-off success, but the start of a long-term partnership.

About You

Technical Chops: You've got 3+ years in a technical customer-facing role (e.g., Solutions Engineer, Implementation Consultant) or have PM experience in a tech environment. You're comfortable working with APIs, writing a bit of middleware code when needed, framing product features for executives, and everything in between.
Strategic Problem-Solving: You see beyond the immediate ask. You excel at synthesizing business needs, user experience considerations, and platform constraints into a cohesive product vision-then executing on it.
Outstanding Communication: Whether you're writing a project brief, presenting call flow diagrams, or explaining data integration steps to a CTO, you tailor your message and ensure everyone understands the big picture.
Relentless Ownership:
Curiosity for AI & Voice:
Entrepreneurial DNA:
Ability to travel:

AI Technology Integration Specialist

Job Type