AppleCare Digital is seeking a Product Designer to help visualize new support experiences using generative AI in our customer-facing support apps. The role will focus on designing AI solutions to improve customer experience, increase issue resolution across support topics, and help achieve business goals as a result. It requires a proficient designer unafraid to dive into the new and transformative potential of AI.

Description

As a Product Designer focused on delivering generative AI solutions, you will use your skill and craft in order to build intuitive and relevant user experiences. You will be able to take ambiguous and conceptual scope and work to deliver clear and valuable support solutions. Y ou understand large sophisticated AI capabilities and various stakeholder needs in order to build the highest quality experience. You lead and choose the right design patterns and layout that evolve existing visual systems. You advocate for the user and provide the essential user research in order to help the business truly understand user problems, needs, and opportunities for AI-driven interactions. You can build detailed interaction models, wireframes, prototypes, and design specifications that guide cross-functional product development.

Minimum Qualifications

5+ years of professional experience working with AI-driven experiences.
Portfolio that demonstrates end-to-end product design solutions.
Strong interaction design, visual design, user experience design.
Proficiency in using Sketch, Figma, Photoshop, Keynote, and agile processes.
Ability to clearly communicate concepts and designs through prototypes, sketches, high fidelity comps, and presentations. Highly skilled and fast in any tools you need to visualize your ideas and deliver the work.
Enthusiasm and history working in the generative AI and AI-driven spaces.
Flexibility and comfort with ambiguity and change.
Enthusiasm and history working in an iterative design process, motivated by group critique. Excellent written and verbal communication and ability to present work to large groups and executives.
Passion for Apple, our products, and our customers.

Preferred Qualifications

A champion in crafting and scaling products for generative AI and AI-driven experiences, combining deep understanding of emerging interaction paradigms with technical insight into AI/ML capabilities and constraints
Experience building with AI technologies (particularly LLMs) in products or meaningful side projects
Experience developing design strategies and roadmaps to guide the team in crafting ground breaking and user-friendly AI products.
Technology-minded with experience working with JS and SwiftOS frameworks

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $181,100 and $272,100, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .

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Product Designer, Generative AI - AppleCare Digital

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